Shipping policy

Last Updated: October 25, 2026

At Zintella, we aim to make your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

Orders are processed after they are successfully placed and any required payment verification is completed.

Processing time: 1–3 business days.
Business days: Monday through Saturday, excluding public holidays, unless otherwise stated.
Orders placed on holidays or outside normal business hours may be processed on the next business day.

During sales, promotions, or periods of high order volume, processing may take longer. We will make reasonable efforts to communicate significant delays.

2. Shipping and Delivery Estimates

Delivery times depend on your location, the shipping method selected, courier availability, and product availability.

Estimated delivery times will be communicated at checkout or through our customer support team, where applicable.

Delivery estimates begin after order processing and dispatch. They are estimates rather than guaranteed delivery dates.

International shipments, where available, may take additional time because of customs clearance, local delivery services, or other factors outside our control.

3. Shipping Fees

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping fees may vary according to your delivery location, order size, package weight, shipping method, and any promotional offers available at the time of purchase.

If free shipping is offered, the applicable eligibility requirements will be communicated on our website or at checkout.

4. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation by email or through the contact details you provided.

Where tracking is available, we will provide tracking information once your order has been dispatched.

Please allow time for the courier's tracking system to update. If your tracking information has not updated for an extended period, contact our customer support team for assistance.

5. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping details, including their name, address, postal code, phone number, and any necessary delivery instructions.

Zintella is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, to the extent permitted by law.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

6. Delayed Shipments

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of:

Courier or transportation disruptions.
Severe weather or natural events.
Public holidays or peak shopping periods.
Customs inspections or clearance procedures.
Incorrect delivery information.
Other circumstances beyond our reasonable control.

If your order is delayed beyond the expected delivery window, please contact us so we can help investigate the issue.

7. International Shipping and Customs

International shipping is available only where offered for the relevant product and destination.

Depending on the destination country, customs duties, import taxes, brokerage fees, or other charges may apply. Unless expressly stated otherwise at checkout, these charges are the customer's responsibility where permitted by law.

International orders may be subject to customs inspections or other procedures that can affect delivery times.

Customers are responsible for ensuring that ordered products can legally be imported into their destination country.

8. Lost, Missing, or Damaged Packages

If your package appears to be lost, has not arrived within the estimated delivery window, or arrives damaged, please contact our customer support team.

Please provide your order number and any relevant photographs or tracking information so we can investigate and coordinate with the shipping provider where necessary.

If an item arrives damaged or an order is missing, notify us as soon as reasonably possible. We will assess the situation and explain the available resolution under our applicable policies and consumer protection laws.

9. Incorrect or Incomplete Deliveries

If you receive an incorrect product or your order is incomplete, please contact us with your order number and a description of the issue.

Where useful, include photographs of the products and packaging. We will review the issue and work with you to determine an appropriate resolution in accordance with our Refund and Return Policy and applicable law.

10. Delivery Attempts and Undeliverable Packages

Please ensure that someone can receive the package at the delivery address when required by the shipping provider.

If a shipment cannot be delivered because the address is incorrect, the recipient is unavailable, or delivery attempts have been unsuccessful, the courier may return the package to the sender or require further delivery arrangements.

Any additional shipping charges or refunds will be handled in accordance with our applicable policies and relevant law.