Your satisfaction matters to us. If there is a problem with your order, we are here to help.
Eligibility for Return or Exchange
You may request a return or exchange within 7 days of receiving your order if:
- The product is damaged or defective
- You received the wrong item
- The product is not as described
Conditions
- The item must be unused and in its original packaging
- Please share clear photos or an unboxing video of the issue
Non-Returnable Items
For hygiene and safety reasons, earbuds and headphones that have been opened or used cannot be returned unless defective.
How to Request
Email zintella.pk@gmail.com with your order number and photos. We will review your request and reply within 2 working days.
Refunds
Approved refunds are issued to your original payment method, or by bank transfer or mobile wallet for Cash on Delivery orders, within 5 to 7 working days after we receive and inspect the item.